5 Replies Latest reply on Apr 20, 2018 11:07 AM by juad

    One way audio on outgoing/incoming calls to certain numbers

    juad Visitor

      Good morning, We are having a one way audio issue when calling/receiving calls from certain numbers.  A previous open case with the carrier was closed stating that the issue was on our end but no details as to how they arrived at that conclusion.  Our 7100 PBX connects to the carrier managed SIP Gateway.  So far I have tried rebooting the SIP Gateway, the 7100 and the IP phones.  I also verified that the codec used is 711 uLaw as that is what the carrier supports.  The issue can be reproduced every single time when calling the affected numbers.  The firewall is off on the 7100. Can someone point me to the command that allows me to capture audio packets on the 7100? Thank you.