1 Reply Latest reply on Nov 9, 2017 4:17 PM by jayh

    Blind tranfers results in dead air after a call has been put on hold or answered and then transfered.

    mross New Member

      Having trouble completing a blind transfer after a call is put on hold and then transferred, or the call is answered and then transferred a second time. The system acts differently forcing the user to push "Send" to complete the transfer. Blind transfers without using "Send" result in dead air. Has anyone else run in to this issue? An external call immediately answered and then blind transferred by pushing Transfer, Ext and then hanging up does not have this problem. It only occurs on calls that have already been handled in some way by the system.