2 Replies Latest reply on Nov 9, 2015 10:14 AM by jay

    changing TAC from a 9 to 8

    a_fuller New Member

      I have a NV7100 R10.7.0.E and a couple of years ago I was able to change the TAC from from 9 to 8.  I'm adding 3 brand new phones and I can't make these new phones use the 8 (but 9 works fine). All the phones that have been working using 8, continue to function using the 8. The config files on the GUI interface for the phone defaults references an 8, but what for whatever reason the 3 new phones refuse to work using the 8. New phone config file included.Where am I going wrong?




      #AOS GUI Generated Configuration File

      #Phone Model: ADTRAN IP 712

      #Phone MAC: 00:A0:C8:93:8F:FA

      #Phone Main Extension: 123

      #Status Group Name: Warehouse

      #Status Group URI: Warehouse@

      #Generated from AOS GUI on 11/06/2015 12:51:34 GMT-0500

      #Rebuilt at system time: 11/06/2015 13:16:29 EST


      Include adtran_firmware_712.txt

      Include adtran_boot.txt

      Include adtran_global.txt

      Include adtran_customer.txt



      PhoneLabel "Warehouse Storage"

      SipTransport UDP

      DialPlanPbx 0|911|9911|[1-8]xxx|8[2-9]xxxxxx+T3|8[2-9]xx[2-9]xxxxxx|8[0-1][2-9]xx[2-9]xxxxxx|8011xxx+T3|*[2-9][0123456789*]+T3|*1xx|#xx+#|xx+#|**xxxx

      DialPlanExternal 0+T3|911|[2-9]xxxxxx+T3|[2-9]xx[2-9]xxxxxx|[0-1][2-9]xx[2-9]xxxxxx|011xxx+T3|xx+#|*[2-9][0123456789*]+T3|*1xx



      Reg.0.AuthUserId 123

      Reg.0.AuthPassword i85J039btyrNUy4a

      Reg.0.Did 123

      Reg.0.DisplayName "Warehouse Storage"

      Reg.0.Enable True

      Reg.0.Multiple True

      Reg.0.Realm GP

      Reg.0.Voicemail *98@





      FeatureUri.0 123@

      ParkZoneUri.0 callpark@

      PickupZoneUri.0 pickup@





      Button.1.Type Line

      Button.1.Label "123"

      Button.1.Line 0



      Button.2.Type Line

      Button.2.Label "123"

      Button.2.Line 0



      IdleGroupPreference 0

      IdleSelectOrder 1

      MessagesCallback *98@

      MwiCadence 1

      MwiPrimary 0



      Button.3.Type BLF/DSS

      Button.3.BlfUri "Warehouse@"

      Button.3.Number park4



      Button.4.Type BLF/DSS

      Button.4.BlfUri "Warehouse@"

      Button.4.Number park5



      Button.5.Type BLF/DSS

      Button.5.BlfUri "Warehouse@"

      Button.5.Number 118



      Button.6.Type BLF/DSS

      Button.6.BlfUri "Warehouse@"

      Button.6.Number 122



      Button.7.Type BLF/DSS

      Button.7.BlfUri "Warehouse@"

      Button.7.Number 124


      Here's the edited 7100 config file.




      voice match ani "NXX-NXX-XXXX" substitute "8-1-NXX-NXX-XXXX"

      voice match ani "NXX-XXXX" substitute "8-NXX-XXXX"


      voice dial-plan 0 always-permitted 911

      voice dial-plan 1 always-permitted 9-911

      voice dial-plan 2 internal-operator 0

      voice dial-plan 4 900-number 8-1-900-NXX-XXXX

      voice dial-plan 5 operator-assisted 8-0-NXX-NXX-XXXX

      voice dial-plan 6 900-number 8-1-976-NXX-XXXX

      voice dial-plan 7 local 9NXX-XXXX

      voice dial-plan 8 local 8NXX-XXXX

      voice dial-plan 9 extensions [1234567]XX

      voice dial-plan 15 local 8-NXX-XXXX

      voice dial-plan 16 900-number 8-976-XXXX

      voice dial-plan 17 long-distance 8-1-NXX-NXX-XXXX

      voice dial-plan 18 toll-free 8-1-888-NXX-XXXX

      voice dial-plan 19 toll-free 8-1-800-NXX-NXXX

      voice dial-plan 20 toll-free 8-1-877-NXX-XXXX

      voice dial-plan 21 toll-free 8-1-866-NXX-XXXX

      voice dial-plan 22 international 8-011-$

      voice dial-plan 23 always-permitted 8-911






      voice class-of-service normal_users

        override-passcode 6789



        aa-initiate-permit XXX


        call-privilege extensions

        call-privilege local

        call-privilege long-distance

        call-privilege operator-assisted

        call-privilege specify-carrier

        call-privilege toll-free


































      voice grouped-trunk DSCI

        trunk T02

        accept NXX-XXXX cost 0

        accept 1-NXX-NXX-XXXX cost 0

        accept 1-800-NXX-XXXX cost 0

        accept 1-888-NXX-XXXX cost 0

        accept 1-877-NXX-XXXX cost 0

        accept 1-866-NXX-XXXX cost 0

        accept 1-855-NXX-XXXX cost 0

        accept 911 cost 0

        accept 0-NXX-NXX-XXXX cost 0

        accept 10-10-XXX-$ cost 0

        accept 8-NXX-XXXX cost 0

        accept 8-0-NXX-NXX-XXXX cost 0

        accept 8-1-NXX-NXX-XXXX cost 0

        accept 8-011-$ cost 0

        accept 8-911 cost 0

        accept 8-NXX-NXX-XXXX cost 0

        reject 976-XXXX

        reject 1-900-NXX-XXXX

        reject 1-976-NXX-XXXX

        • Re: changing TAC from a 9 to 8
          a_fuller New Member

          This is what I get when I debug a bad call.


          15:16:22.579 PM.123 Ca:0 SipPM_Trying         sent: 100 Trying

          15:16:22.579 PM.123 Ca:0 SipPM_Trying         sent: SA->Appearance On

          15:16:22.579 SA.123 Ca:0 Idle                 rcvd: AcctPhoneMgr_appearance(ON) from PM

          15:16:22.580 SA.123 Ca:0 Idle                 State change      >> Idle->DigitGathering (CAS_ReqDigits)

          15:16:22.604 SA.123 Ca:0 DigitGathering       sent: AcctPhoneMgr_cachg(CAS_ReqDigits) to PM

          15:16:22.604 PM.123 Ca:0 State change      >> SipPM_Trying->SipPM_Pending

          15:16:22.605 PM.123 Ca:0 SipPM_Pending        sent: SA->Dial Digit

          15:16:22.605 SA.123 Ca:0 DigitGathering       rcvd: AcctPhoneMgr_dialDigit(8180#) from PM

          15:16:22.605 SA.123 Ca:0 DigitGathering       Named-digit-timeout waiting 0 seconds for more digits

          15:16:22.605 SA.123 Ca:0 DigitGathering       State change      >> DigitGathering->DigitGathering (CAS_Active)

          15:16:22.606 SA.123 Ca:0 DigitGathering       sent: AcctPhoneMgr_cachg(CAS_Active) to PM

          15:16:22.606 SA.123 Ca:0 DigitGathering       sent: call to SB

          15:16:22.606 SA.123 Ca:0 DigitGathering       State change      >> DigitGathering->CallPending (CAS_Active)

          15:16:22.607 SB.CALL 124622 Idle                 Called the call routine with 8180

          15:16:22.607 SB.CALL 124622 Idle                 No LOCAL station matched dialed number (8180)

          15:16:22.607 SB.CALL 124622 Idle                 No TRUNK accepted dialed number (8180)

          15:16:22.608 SB.CALL 124622 Idle                 No routable destination found on call from (123) to (8180)

          15:16:22.608 SB.CALL 124622 State change      >> Idle->CallIdlePending

          15:16:22.608 SA.123 Ca:0 CallPending          rcvd: callResponse from SB

          15:16:22.608 SA.123 Ca:0 CallPending          State change      >> CallPending->Idle (CAS_Idle)

          15:16:22.608 SA.123 Ca:0 Idle                 sent: AcctPhoneMgr_cachg(CAS_Idle) to PM

          15:16:22.611 PM.123 Ca:0 SipPM_Pending        call-leg (P:0x55ffcf0 S:0x0) -> Disconnected (Local Reject)

          15:16:22.611 PM.123 Ca:0 SipPM_Pending        CallLegStateChanged to Disconnected.

          15:16:22.611 PM.123 Ca:0 State change      >> SipPM_Pending->SipPM_Closing

          15:16:22.611 PM.123 Ca:0 SipPM_Closing        sent: SA->Appearance Off

          15:16:22.612 PM.123 Ca:0 Call Failed: rejecting with 604, result = 1

            • Re: changing TAC from a 9 to 8
              jay Employee

              Andrew, it appears you still need to modify the dial plans of the actual phones under IP Phone Globals. The 7100 is only receiving 4 digits from the phones, so I would verify that the extension match string does not include 8. Thanks