2 Replies Latest reply on Oct 29, 2014 1:07 PM by sasiki

    Incorrect name showing on internal sets for some received calls

    sasiki New Member

      I have 3 sets (IP706) that have had the username changed but still shows the old set name when they call another extension. Example - x221 used to be Jody. I changed the user's name to Danielle and that is what is showing on the screen of her phone. When that user calls other sets inside the office, it says that Jody is calling but should say Danielle. I have checked user directories, the text config files on the compact flash and any other option I could think of. I have also reset the phone to factory default thinking the set may have had a bad config loaded. Where else can I check for the incorrect name? I have saved the config rebooted the system. The old name still shows up when they call someone.