5 Replies Latest reply on Apr 23, 2014 1:38 PM by nesl247

    Send to VM Soft Button does not send to voicemail when record caller's name is on

    nesl247 New Member

      Steps to reproduce


      * Enable record caller's name

      * Call into that extension

      * Say name

      * On that extension's phone, answer the call

      * Do not hit 1 to accept the call

      * Hit the Send to VM soft button

      * Enter your extension (this shouldn't be necessary. I want this to automatically send to MY own voicemail)

      * Hit the enter soft button


      At this point, the call turns red on the VX400's screen.


      What I would expect is for the call to be sent to my voicemail. So there are two problems. One is that I have to enter the voicemail box to send it to, and the other is that it doesn't actually work at this point.