9 Replies Latest reply on Sep 24, 2013 9:27 AM by gouc

    Can't transfer incoming call while another call is ringing..

    frank6160 New Member

      Call comes in on PRI translates to ring group with 1 user. 2 line keys on set. 1st call is answered and if a second call comes in the only thing that can be done with 1st call is place it  on hold and answer 2nd. Can either put 2nd on hold then go back to 1st and transfer or go ahead and get rid of 2nd caller first. Sofware version R10.3.3.E . I have had a  web ticket open with support for a week. No response.