3 Replies Latest reply on May 17, 2013 2:54 PM by matt

    Night ringer disconnects call.

    rayg75 New Member

      I took over managing a 7100 and I am not that familiar with it.  It was setup and working fine but I have made a few changes, some with Adtran's help and some on my own.  Recently I just discovered that the night ringer no longer works.  If I call in I hear the recorded message but when I press zero to leave a message it rings a couple of times then I get a couple of beeps and it gets disconnected.  The only change I can think of that I made was to rename a user extension after we had a person leave.  The extension number stayed the same.   Any help is greatly appreciated.

        • Re: Night ringer disconnects call.



          To troubleshoot this I would need to see your current configuration along with the output from a debug sip stack messages and debug voice verbose both enabled at the same time while the issue is recreated.  If you can upload that along with a call flow description (calling party number, called party number, extensions involved  etc) I would be more that happy to look at it and provide a recommendation.  You can include it all in a .zip and place it on our FTP server with the instructions below:


          Open Internet Explorer web browser on their PC
          Type the following URL:  ftp://ftp.adtran.com

          Press the Alt key, click View, and then click Open FTP Site in Windows Explorer

          Double-click the "Incoming" folder
          Drag and drop files from PC into the Internet Explorer window

          Reply to this post with the exact filename(s) used so we can retrieve the files