Changing the name is a multi-step process especially for Polycom phones. This short video should contain all of the needed instructions to make the name appear on the other phones: [video] - Changing the Name Assigned to a Phone Extension on the NetVanta 7100. Follow the steps outlined there and let me know if that does not work.
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Sorry for reopen this discussion again,
But after watch your posted video and follow its instructions but the last name and first name did not change "in polycom phones only",
when I opened the directory file of Polycom phones "show file cflash /Polycom/000000000000-directory.xml " , the first and last name changed successfully,
but when I opened the directory file of specific phone like "show file cflash /Polycom/0004f2aa671c-directory.xml" the first and last name did not change.
But the directory changed successfully in all Adtran phones IP706 and IP712.
So any ideas regarding this issue?
Polycom phones contain IP331 application version 3.2.7
IP501 application version 3.1.8
IP430 application version 3.2.7
IP650 application version 3.2.7
IP6000 application version 3.2.7
and I clarified above the release of note of both R10.3.1 and R10.5.0 there is an errata:
"The Update Directories action in the GUI does not properly update the directories for individual Polycom
Kindly note that if I delete an user account then update the directory the update does not reflect to Polycom phones.
Kindly find the show version output of my NV7100:
ADTRAN, Inc. OS version R10.5.0.E
Mainline Version: ENM.12.043
Built on: Fri Nov 16 17:55:11 2012
Upgrade key: ddbb2ed219e98dac6215173d018a3a1b
Hardware version 10A
Boot ROM version A2.06.B1
Built on: Thu Jun 17 10:50:21 2010
Copyright (c) 1999-2012, ADTRAN, Inc.
Platform: NetVanta 7100, part number 1200796E1
Serial number LBADTN1032AK294
Flash: 33554432 bytes DRAM: 134217728 bytes
NV7100 uptime is 1 weeks, 1 days, 1 hours, 49 minutes, 40 seconds
slot 0, DSP 1
DSP software version: G2.R10.5.0.0
DSP hardware version: Freescale MSC7119
Total channels: 30
System returned to ROM by Software Watchdog
Current system image file is "NV7100A-R10-5-0-E.biz"
Primary boot system image file is "NV7100A-R10-5-0-E.biz"
Backup boot system image file is "CFLASH:/NV7100A-A4-10-00-E.biz"
Primary system configuration file is "NONVOL:/startup-config"
After searching version R10.5.2 system release notes says that it fix this issue as "The Update Directories link did not properly update the directories for individual Polycom phones" I'll test then feed you back.
i have a 7100 that I have changed the names in accounts and they show correctly on the phones. However the sh file cfl adtran/adtran_phonebook.csv does not show the correct names and will not update???? Anyone know why