3 Replies Latest reply on May 10, 2012 9:03 AM by matt

    Phone Not Registered

    dgardner New Member



      I know this is easy but it is escaping me.  First time user.  We have one phone that was at extension 5118 and we needed to move it to another office, 5112.  I deleted the user and then added a new user at 5112 with copying from another.  I have the MAC address correct.  I then re-boot the phone and it seems to go through the down load correctly gets an ip address etc but the phone can not make a call out.  When I check the phone config in the gui it says "not registerd".  I synced the phones, rebooted the phone, and even rebooted the switch.  I have checked the documentation and this forum but I am obviously overlooking a small detail.  Please point me in the right direction.