6 Replies Latest reply on Mar 29, 2012 6:35 AM by matt

    Can any users in an operator group receive multiple calls?

    darrenob New Member

      I have a customer with a netvanta 7100 and 4 phones in an operator group.  If a user has an active call, and another call comes in, it does not ring at their phone.  I have set 3 extension line keys for these phones.   Sometimes there is only 1 person actually answering the phone at a given time, so this person needs to run to another phone to answer the second call.  I am having trouble trying to figure out a solution to this one.  Also I should mention that they are using analog trunks.