Always search first:
It is always a good idea to try searching for a given topic before creating a new post. Someone may have already asked your question and someone else may have already answered it. If you try searching and do not see a thread relevant to your particular question feel free to ask it, but if you find your answer in an existing thread please make sure to "Like" it and leave a comment to let others know their conversation helped you too.
While posting is highly encouraged on most ADTRAN products, it is restricted on certain Service Provider infrastructure products such as the Total Access 5000 and several other products. A complete list of these products is noted in our Terms and Conditions and can be seen on our Restricted Content Help page.
How to Create a Post:
The easiest way to create a post is to navigate to the applicable product series page and click the "Start a discussion" link on the left hand side of the page.
You can alternatively use the Create Button to create a post.
Filling Out the Discussion Form:
Before submitting a post you will be prompted to fill out a discussion form. Follow the steps below to complete the form and submit your post.
1 - Enter a title of your post to summarize what your post is about.
2 - Make sure to flag it as a question with the check box if you want other community members to suggest answers to you. This also gives you the ability to select a correct answer as well as helpful answers to reward points to other community members.
3 - Enter your post in the what-you-see-is-what-you-get (WYSWYG) editor. This editor allows you to change the text, insert pictures, insert videos, create tables, create hyperlinks, and much more. Pictures can be copied and pasted directly into the editor from most applications except for Microsoft Word. More advanced users can also swap to HTML mode to enter HTML directly. There is a spell check embedded as well to help correct typos. You can use at mentions by typing @ followed by the name of a person, area of the community, or name of a discussion/document.
4 - After you have entered your post, you can optionally attach a file. This may be useful for including a network diagram, configuration, or debug. As outlined in our Terms and Conditions, please make sure to remove any sensitive information from your files like usernames, passwords, public IP addresses, phone numbers, etc before attaching a file. This is for your safety.
5 - If they are present, please select any relevant categories to help classify your post by selecting the appropriate check boxes. This helps other users find your content when they select an appropriate category on the Content tab of a given product series page.
6 - Enter tags to help other users find your post. This should be terms you think other users may use when searching.
7 - Click the Post Message button to publish your post.
Replying to a Post:
To reply to a post click the Reply link on the right hand side of the original discussion.
An editor will appear as shown below. After entering your reply click the Add Reply button on the bottom left of the editor.
If you need to attach a file to a reply you must use the advanced editor. Click the Use advanced editor link in the upper right hand corner of the reply box to swap to advanced mode. On the new reply page an Attach Files link will appear under the editor. Please take care to remove any sensitive information from attachments such as passwords, unprotected public IP addresses, or phone numbers before adding them.
Correct and Helpful answers:
After a question has a reply (or multiple replies) the author can select one of the replies as the Correct answer to their question. They can also choose other Helpful answers. Extra points are awarded to the users that give Correct or Helpful answers as outlined in our Ranking and Rating Help section.
Once the correct answer is selected by the author it is shown at the beginning of the post to make it easy for other users to find. It also contains a link to see the answer in context, which goes to the correct answer's location in the thread.
Discussions marked as questions with a correct answer have a different icon to distinguish them from questions that do not have a reply marked as the correct answer. The different type of discussions and their corresponding icons are shown below.